We understand that circumstances may change and you may be unable to attend your scheduled appointment. If this occurs we ask that you provide us with as much notice as possible.
We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled appointment time are able to be re-booked at no additional cost to the patient.
Any cancellations by/for the patient that occur within the 24 hour period may result in a cancelled booking fee being applied.
Patients who make a booking and subsequently fail to present for their scheduled appointment (and have not contacted the practice to cancel their appointment), may also result in a cancelled booking fee being applied.
The cancelled booking fee is calculated according to appointment length
Our practice wants to be available for the needs of all of our patients. By adhering to this policy we are able to open otherwise unused appointments to better serve the needs of all patients.
Thank you for cooperation and being a valued patient of our practice.